Senior Business Analyst

Senior Business Analyst

Reed in Partnership, a British family‑owned company delivering public services since 1998, invites applications for an 18‑month fixed‑term Senior Business Analyst role.

Pay Range
: £45,000 to £65,000. Working pattern:
Full‑time (part‑time considered). Remote with occasional travel to the office.

Internal applications close on 10/07/2026.

• Lead the analysis of service contracts, bid documentation and commissioner requirements to understand business goals, constraints and value drivers.
• Define current‑state and future‑state service models and identify necessary changes across people, process, data, technology and supply‑chain partners.
• Conduct option analysis, gap analysis and impact assessments to support service design and implementation decisions.
• Plan and facilitate workshops and walkthroughs, validate full service designs, processes and requirements with senior and operational stakeholders.
• Identify and manage risks, dependencies and assumptions, and ensure appropriate mitigations are in place.
• Document clear end‑to‑end service delivery maps, business outcomes, epics and user stories with acceptance criteria to a sprint‑ready standard.
• Maintain traceability from contractual requirements through to operational processes and supporting systems.
• Apply Human‑Centred Design principles to understand user needs and pain points.
• Act as a trusted professional between business units, the change team and commissioners to align expectations.
• Work closely with project managers, technical teams and stakeholders to understand requirements, develop solutions and ensure successful project delivery.
• Contribute to post‑implementation reviews and lessons learned to improve service realisation outcomes, methodologies and processes.
• Provide leadership in improvement initiatives within the team.

• Proven experience leading Business Analysis and service design activities in complex, diverse environments.
• Strong analytical and problem‑solving capability, using data to underpin strategic and tactical decision‑making.
• Proven ability to document and manage requirements, translating business needs into effective solutions through use cases, process and data models and system specifications.
• Working knowledge of UML, BPMN and BA tools such as Microsoft Visio, Lucidchart, Excel and digital collaboration tools (e.g. Miro).
• Excellent communication, presentation, workshop facilitation and stakeholder management skills.
• Collaborative, customer‑focused, value‑driven mindset; comfortable working with ambiguity and iterative delivery approaches.
• Highly organised, able to balance competing priorities in fast‑paced environments.
• Strong understanding of technology trends, market landscapes and emerging solutions.
• Relevant professional certifications (IIBA, BCS, Agile BA or equivalent).
• Demonstrable commitment to continual professional development, with a maintained CPD log.
• Familiarity with high‑level system context and data flow diagrams, integration requirements and non‑functional needs (performance, security, privacy).
• Experience facilitating workshops, managing conflicting viewpoints and adapting communications for broad stakeholder groups.
• Participation in Communities of Practice or similar initiatives to improve Business Analysis capability.

• Knowledge of Human‑Centred Design and Service Design practices.
• Understanding of APIs, data flows and integration points.
• Experience in digital transformation or product development environments.
• Experience with Agile frameworks (Scrum, Kanban) and digital product lifecycle and UX principles.
• Ability to create user stories, acceptance criteria and lightweight documentation.
• Experience with tools such as Jira, Confluence or similar.
• Procurement process experience, including requirements gathering and vendor evaluation.
• Understanding of public service contracted provision (e.g. UK Welfare to Work, Preventative Health Services, Justice sector, Youth sector, Testing/Assessment services).

• 25 days annual leave (pro‑rata for part‑time) plus statutory bank holidays.
• Reed Pension Scheme.
• Award‑winning Management & Leadership training.
• Professional & Personal Development funds.
• Bi‑annual pay reviews.
• Training, development and progression opportunities.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.