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Technical Support HelpDesk/Support

Onboarding Success Lead – Customer Tech Adoption

Job in Craigavon, County Armagh, BT62, Northern Ireland, UK
Listing for: Magnet Forensics
Full Time position
Listed on 2026-02-16
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading digital forensic software developer in the UK is seeking a Customer Success Escalation Lead – Onboarding. This role focuses on delivering high-quality onboarding experiences to ensure new customers gain confidence with the products. Responsibilities include guiding clients through initial setups, providing technical resource support, and collaborating with Customer Success Managers. The ideal candidate should have a degree in a relevant field, strong communication skills, and 3-5 years of experience in a technical environment.

This position offers competitive salary and benefits.
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