Customer Service Assistant - Combined Call Centre & Back Office

Full details of the job.

Vacancy Name

Vacancy Name Customer Service Assistant - Combined Call Centre & Back Office (2 roles)

Vacancy No

Vacancy No VN714

Location Country

Location Country United Kingdom

Work Location

Responsibilities

• Delivering high quality customer service by telephone and in writing in the customer services team.
• For call centre work calls should be answered promptly in line with procedures, ensuring that customer needs are met.
• For back office work a range of communication methods should be used including letters, email and telephone.
• Written communications should be clear, accurate and unambiguous and in line with house style.
• Ensure that productivity and quality targets are achieved.
• Support continuous improvement.
• Ad hoc tasks as required.
• Comply with the FCA’s conduct (and senior conduct) and Consumer Duty rules and the PRA’s conduct (and senior manager conduct) standards as set out.
• Notify the regulator(s) of matters reasonably expected to be notified.

• Good oral communication skills and telephone manner
• Good listening skills
• Good written communication skills
• Team worker
• Focus on customer
• Basic numerical skills

• A good understanding of Contact Centre and administration processes
• Good knowledge of systems and products