Customer Service Expert - Order Management O2C

The Customer Service Specialist will be responsible for managing the
** order-to-cash
** cycle on a specified portfolio of customer accounts to ensure a seamless ‘Customer Journey.’ By partnering with the Galderma Sales and Accounts Receivable Teams, you play a pivotal role in addressing customer inquiries and concerns while building and maintaining strong customer relationships.

This position requires effective communication, negotiation,You are known for your ability to provide exceptional service to customers and internal stakeholders to deliver a premium experience. In addition, this candidate must be able to work in a fast paced and high-pressure environment.  Your expertise in Oracle Cloud and Order-to-Cash (“O2C”) processes will ensure client satisfaction and efficient order processing and interpersonal skills.

* Act as a subject matter expert in key customer accounts and provide ongoing support for O2C-related inquiries to drive continuous improvement and optimization
* Complete system user acceptance and regression tests for IT project implementations, system upgrades and system break fixes.
** Qualifications**
* ** Order-to-Cash (O2C) Process Expertise** – Strong understanding of end-to-end O2C cycle, including order receipt, invoicing, collections, and dispute management.
* ** Oracle Cloud Proficiency** – Hands-on experience with Oracle Cloud ERP for order processing, credit management, and troubleshooting.
* ** EDI (Electronic Data Interchange) Management** – Ability to troubleshoot and resolve inbound/outbound EDI errors for orders and shipments.
* ** Customer Relationship Management** – Skilled in building trust-based relationships with customers and internal stakeholders to ensure a seamless customer journey.
* ** Credit & Collections Handling** – Experience in resolving credit block issues, managing collections, and handling chargebacks or claims.
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