Telematics Support Advisor

About us

At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.

Reporting to the Telematics Support Manager, the Telematics Support Advisor will be part of a team acting as the first point of contact for Customers who require support. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets. Technical Support Advisors are expected to work independently and use their own initiative whilst still working effectively as part of their team.

• Providea high levelof customer service as the first point of contact for customers via telephone,emailand our customer portal
• Log calls accurately, witha high levelof detail on our CRM system.
• Proactively deal with Customers queries.
• Carry outsupportquery resolutions.
• Assistin retrieving CCTV footage for customers via theMotia
  
  Portal.
• Provide information to customerson request.
• Schedule engineer visits, organising relevant equipment and provide technical support to engineers when required
• Set up of tracking equipment, both software and hardware.
• Knowledge of electrical wiring and interest in electrical engineering desirable but not essential.
• Maintaina positive attitude anda high levelof customer service.

• Experience working in a customer facing role be preferred but not essential.
• Experience of working within a tech support role would be preferred but not essential.
• Experience in software support is beneficial.
• Working knowledge of Microsoft Office necessary.
• Patient and polite with excellent customer service skills.
• Professional and confident communicator.
• Fast learner who can adapt to new systems quickly.
• Strong problem-solving skills.
• Ability to work well individually and as part of a team.
• Accuracy and attention to detail.

• Free parking available
• Basic salary - £26,875
• Annual Bonus - up to £2000 per annum
• 25 days annual leave plus bank holidays.
• An additional day annual leave for your birthday (after 1 year service)
• Holiday purchase scheme up to 5 days (after 2 years service)
• Sociable working hours, no weekends or evenings
• Fun, supportive working environment
• Pension
• 4 x salary life assurance