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Helpdesk Operator - Planner
Job in
Craigavon, County Armagh, BT62, Northern Ireland, UK
Listed on 2026-09-13
Listing for:
Mitie Group plc.
Full Time
position Listed on 2026-09-13
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Shift Pattern:
Monday-Friday, 9am-5pm
Pay Rate: £13.45 p/h
What is in it for you?- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
- Free on-site parking
- Communicating with Fire and Security Engineers / Regional service Managers
- Emails & Call handling
- Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS
- Meeting Service Levels (SLAs)
- Following management instructions
- Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries
- Data Inputting
- Working as part of a large team
- Processing and maintaining customer records
- Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required
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