Customer Co-Ordinator
Listed on 2026-09-27
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Customer Service/HelpDesk
Office Administrator/ Coordinator
Looking to join a dynamic and customer-focused team? A leading organisation in the supply chain sector is seeking a dedicated Customer Co-Ordinator to uphold their reputation for exceptional service. If you thrive in a fast-paced environment and have a passion for delivering top-tier customer support, this role is your perfect next move.
Salary/Benefits- £28,500 per annum
- Monday to Thursday: 8am to 4pm or 8:30am to 4:30pm
- Friday: 8:30am to 4pm
- No weekends or overnight shifts
- Supportive team environment
- Opportunities for progression and professional development
This company is a well-established leader within the supply chain industry, specialising in the management and distribution of products to major retail channels. Operating within a fast-moving, technology-driven environment, they support a diverse portfolio of significant clients. The team is vibrant, collaborative, and passionate about delivering excellence, with the successful candidate reporting directly to the Customer Service Manager.
About you- Previous experience in a customer service or order processing role within supply chain or FMCG sectors
- Strong organisational skills and attention to detail
- Proficient in Microsoft Office, especially Excel and Word
- Experience with Business Central or similar ERP systems is desirable
- Excellent communication skills and a problem-solving mindset
- Ability to manage multiple priorities effectively
- Process EDI and manual orders using Navision for a range of accounts, ensuring accuracy and timeliness
- Liaise with customers regarding delivery queries and resolve issues promptly
- Chase late or problematic deliveries in coordination with third-party logistics providers
- Produce weekly Service Level reports for key accounts
- Update order forecasts and monitor promotional line orders and phasing
- Manage delivery bookings and coordinate with distribution services
- Identify root causes of delivery or service issues and report to management for continuous improvement
Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy.
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