Customer Support Engineer

Job Description

Every day, Agilent Service Engineers help our customers in the UK to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

Already have experience as an engineer working with instruments, customers, or labs, or would like your career to move towards this direction? Keen to continuously learn about new instruments, software, application, and consumables, to then help understanding and solving customer problems by delivering high-level customer service, to drive and build customer success? This is an excellent opportunity to join a growing and dynamic organization!

At Agilent, we value a passion for science, a focus on results and a commitment to a greater good. Drive, talent and experiences can vary from individual to individual, but together we have a common thread we call One Agilent.

We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual’s purpose in a meaningful way. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well‑being in mind.

Take a glimpse into life r about our energetic culture, our work, and what we love about our company:

This role entails providing not only hands‑on technical LCMS but also application support to our customers and colleagues. Work on‑site at a variety of labs and support the customers with product solutions across LC‑MS product range, SQ, QQQ, Qtof, as well as multi‑vendor systems solutions:

• Install and optimize hardware/software/network products
• Perform maintenance and repairs
• Diagnose and resolve product performance issues
• Address applications related issues and provide end‑to‑end solution at customer sites
• Deliver
  fully coordinated solutions
  , which may include peripherals, communications, operating systems, and applications software.
• Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage.
• Applying interpersonal skills, creativity and a can‑do approach are fundamental for the role.

• Have an academic degree in science or engineering
  , including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology or similar
• Expertise in analytical techniques and method development (Chromatography, e.g. LC/ LC‑MS) in a similar position or as an End‑user
• Have user experience in instrument maintenance, data analysis software, problem‑solving skills, particularly for fixing, applications support and/or general instrument maintenances.
• a strong desire to learn and expand your skill set.
• enjoy working remotely, whilst engaging and visiting customers on‑site.
• a strong attention to detail and processes, ensuring compliance with Agilent’s Quality standards.

The full‑time, permanent position, based in the United Kingdom, is available as soon as possible. The role won’t be head‑office based but working remotely combined with the short‑distance travel to customer sites within your assigned geography. (A company car will be available to you).

We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s pioneering demo facility.

Agilent offers core global benefits to all staff – but in addition to these, the UK business offers:

• Agilent Result Bonus
• Life Insurance
• Pension
• Healthcare

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at

We are committed to making Agilent the best place to work for…