Finance Analyst - Retail

Job Introduction

As we continue our mission to make people and nature happy through chocolate, we're looking for a Finance Analyst - Retail to join our Finance team on a full-time, permanent basis. Reporting to the Retail Finance Manager, you will support the reporting, analysis, and insight into Hotel Chocolat’s UK Retail performance. This is a fantastic opportunity for a talented analyst to play a key role in a fast‑paced, multi‑site retail environment, partnering with teams across the business to drive performance through accurate reporting and meaningful financial insight.

In addition, you will receive a competitive salary, a range of company benefits, a 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on Saint Lucia.

Here at Hotel Chocolat, we have adopted hybrid working. You will join us on site three days a week, and the other two days you can work from wherever you like. The on‑site location for this role is our support office, “Mint House”, in Royston, Hertfordshire – just off the A505 and a 10‑minute walk from Royston train station, with direct rail links to London King’s Cross.

• Posting and reconciling Sales and Cost of Sales transactions across Retail channels
• Managing weekly Retail Sales and Margin reporting files
• Calculating and posting month‑end accruals and prepayments
• Preparing and maintaining Balance Sheet reconciliations
• Supporting the preparation of Retail budgets and forecasts
• Providing ad hoc analysis and answering Finance queries from stakeholders across the business
• Providing cover for the Wholesale & Ecomm Finance Analyst when required

You’re analytically minded, detail‑focused and proactive. Comfortable working with large data sets, you enjoy turning numbers into insight and building strong working relationships across teams. You’re organised, able to manage multiple priorities, and motivated to develop your career in a growing retail business.

• Experience working in a multi‑site, high‑volume, growth business
• Ability to work with large data sets and provide meaningful insights
• Advanced Excel skills
• Strong communication skills, with the ability to interact at all levels across the business

• Strong systems knowledge and experience improving processes and controls
• Experience working cross‑functionally through change
• Part‑qualified accountant or actively studying (CIMA/ACCA)
• Ability to plan, organise and manage multiple tasks simultaneously
• Ability to work independently and proactively
• Experience using Dynamics 365

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser™. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. Hotel Chocolat originally started as a mint production company before we found our passion for luxury chocolate.

Today, we are market leaders: what began as an online‑only business grew to over 140 stores across the UK, and we’re still growing. We are multi‑category, multi‑channel, and multi‑territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together.

To learn more about us and read about our People Pledge – our commitment to equality, diversity, and inclusion – :