Service Analyst

Overview

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This range is provided by Capita. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Capita is seeking an experienced Service Analyst to support the development of end-to-end service design for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric services across HR, Finance and Payroll.

Reporting to the Capita Service Architect, you will support the development of Capita's service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and assist in the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.

Ready to help shape the future of service delivery in a major transformation programme? Apply now!

• Support the creation of Capita's Service Blueprint and High-Level Operating Model
• Assist functional teams in developing detailed service designs across HR, Finance and Payroll
• Collaborate with the End-User Forum to present and iterate service designs
• Ensure integration with external service elements and Capita's technical solutions
• Contribute to the development of SOPs and support testing and training preparation
• Support quality assurance of service design and alignment with internal and external standards
• Assist in resolving service design issues and operational challenges during early service life
• Provide input to service transition planning and dress rehearsals
• Help resolve live service-related issues during initial operational rollout

• Experience in shared service design and implementation across multiple functions
• Familiarity with ERP platforms and service transition planning
• Ability to work collaboratively across dispersed teams
• Familiarity with UX design and accessibility standards
• Understanding of Government Digital Service (GDS) methodology and service lifecycle
• Experience with Oracle Fusion ERP implementations
• Background in phased service transfers and interim service states
• Awareness of digital accessibility, inclusion, and ethics in public services
• Experience supporting post-transition hypercare and operational readiness

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

• Salary up to £43,500 plus benefits
• Home-based position
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #Careers With Purpose

Customer first, always Fearless innovation ✅ Achieve together Everyone is valued

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

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