IT Service Desk Analyst

Apply for IT Service Desk Analyst at Pilgrim’s Europe in Craigavon, NIR, GB. This full‑time on‑site position offers great opportunities for career growth.

Service Desk Analyst – Department: IT,

Location:

Rushmere.

• Provide IT support for incidents and service requests via phone, email, and self‑service channels.
• Manage and prioritise tickets to meet agreed service levels.
• Resolve issues at the first point of contact wherever possible.
• Maintain accurate ticket updates and knowledge base content.

• Experience in an IT support or customer service role.
• Strong communication and customer service skills.
• Positive, flexible and collaborative attitude.
• IT qualifications or ITIL experience (desirable).

Pilgrim’s Europe is a leading producer of iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse, and Moy Park. It supplies a diverse range of food products to major retailers and food service outlets across the UK, Ireland, and Europe.