Support Technician; Triage

Location: Craigavon

Hours: 37.5 Hours per week (see further information below regarding working pattern)

Salary: Competitive plus an excellent Benefits Package

Business Unit: Central Services

Open To: Internal and External Applicants

.: HRJOB
11711

The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means.

The role requires technical troubleshooting abilities and excellent customer service skills.

• Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK.
• 3rdLevel Qualification (or equivalent)
• Full current driving licence
• Experience in Desktop Support
• Working knowledge of Microsoft Office products
• Proficiency in the use of Active Directory and Windows Operating Systems
• VDI Desktop Support Experience
• Smart phone configuration experience

For more information on essential and desirable criteria, please review the job description attached to the online job posting.

The successful applicant’s working hours will be 09.00 – 17.00 for the first 6 months. After that, you will work an alternating shift pattern of: 07.30 to 15.30 Mon-Fri OR 09:00 – 17:00 Mon-Fri & 13.00 to 21:00 Mon-Fri (1 week per month)

We will no longer be accepting applications after 5pm on Wednesday 22nd July 2026.