IT Service Desk Analyst

The Vacancy
Service Desk Analyst
Department: IT
Location: Rushmere
We're looking for a customer-focused Service Desk Analyst to join our 24/7 European IT Service Desk, providing first-class technical support across Pilgrim's Europe.
What You'll Do

• Provide IT support for incidents and service requests via phone, email and self-service channels
• Manage and prioritise tickets to meet agreed service levels
• Resolve issues at first point of contact wherever possible
• Maintain accurate ticket updates and knowledge base content

What You'll Bring

• Experience in an IT support or customer service role
• Strong communication and customer service skills
• Positive, flexible and collaborative attitude
• IT qualifications or ITIL experience (desirable)

Our Story
Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.
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