Junior Workforce Solutions Specialist

Junior Workforce Solutions Specialist We're looking for a Junior Workforce Solutions Specialist to support critical workforce management systems, including UKG Kronos, SAP ECP Payroll and Access Control platforms. What You'll Do Provide first and second-line support for Kronos, SAP Payroll and Access Control systems Manage incidents, service requests and access requests through the Service Desk Monitor and resolve tickets within agreed SLAs Support user administration, data updates and system maintenance Assist with reporting, data analysis and issue investigation Support system upgrades, testing, implementations and change initiatives Contribute to process improvements and service delivery enhancements What You'll Bring Experience supporting business applications or enterprise systems Strong customer service and Service Desk experience Excellent analytical and problem-solving skills Good Excel skills, including lookups, pivots and data validation Desirable:

Experience with UKG Kronos Exposure to SAP Payroll / SAP ECP Knowledge of HR, Payroll or Workforce Management processes Experience supporting Access Control systems