Workforce Solutions Specialist, Workforce Solutions Specialist
Job in
Craigavon, County Armagh, BT62, Northern Ireland, UK
Listed on 2026-10-18
Listing for:
Pilgrim's Europe
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Business Analyst, IT Specialist, Systems Administrator
Job Description & How to Apply Below
We’re looking for a Workforce Solutions Specialist to support critical workforce management systems, including UKG Kronos, SAP ECP Payroll and Access Control platforms.
What You’ll Do- Provide first and second‑line support for Kronos, SAP Payroll and Access Control systems
- Manage incidents, service requests and access requests through the Service Desk
- Monitor and resolve tickets within agreed SLAs
- Support user administration, data updates and system maintenance
- Assist with reporting, data analysis and issue investigation
- Support system upgrades, testing, implementations and change initiatives
- Contribute to process improvements and service delivery enhancements
- Experience supporting business applications or enterprise systems
- Strong customer service and Service Desk experience
- Excellent analytical and problem‑solving skills
- Good Excel skills, including lookups, pivots and data validation
- Experience with UKG Kronos
- Exposure to SAP Payroll / SAP ECP
- Knowledge of HR, Payroll or Workforce Management processes
- Experience supporting Access Control systems
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