Duty Manager – ELA Ltd

Join our team and develop your leadership skills in a supportive and rewarding environment.

We are seeking a confident, proactive, and motivated Duty Manager to join our ELA Active team. This is a key role supporting the day-to-day operations of our sports facilities, with a focus on delivering high-quality customer experience, supporting staff on shift, and maintaining excellent health and safety standards.

Working closely with Shift Leaders and the wider leisure team, you will take a hands‑on approach to managing pool plant operations, supervising staff, and always ensuring the smooth running of facilities. Whether you’re looking to build on previous leisure experience or take the next step into management, we’ll support you with the tools and training you need to thrive.

Why ELA Active?

Working at ELA Active means more than just a job – it’s an opportunity to make a real impact in your community while building a fulfilling career. We provide high-quality facilities, professional development pathways, and a collaborative working culture that values initiative, reliability, and team spirit.

As Duty Manager, you will play a vital role in staff supervision, health and safety, and customer experience. You’ll work alongside our Assistant Managers and Shift Leaders, taking ownership of key areas such as pool plant operations, emergency response, event coordination, and safeguarding – all while maintaining a strong customer‑first approach.

Key responsibilities:

• Lead and support the leisure team during shifts, promoting a positive, high‑performing culture.
• Maintain high operational standards across cleanliness, safety, and customer service.
• Supervise facility setup and ensure activities run smoothly and safely.
• Monitor and maintain pool water quality, plant operations, and compliance checks.
• Act as a key point of contact for customers, resolving issues professionally.
• Manage opening/closing procedures and ensure full shift handover is completed.
• Deliver hands‑on training and support staff development.
• Respond to incidents and act as first aid lead on site.
• Ensure safeguarding, health & safety, and emergency protocols are followed at all times.

What we’re looking for:

• A qualified and active RLSS National Pool Lifeguard, First Aid at Work and National Pool Plant Operators qualification.
• A confident leader who can support, develop, and motivate a team.
• Strong understanding of health and safety in a leisure environment.
• Excellent communication and team leadership skills.
• Someone committed to excellent customer service and operational standards.
• A proactive, hands‑on attitude with high attention to detail.
• A flexible individual who thrives in a fast‑paced, community‑focused environment.
• A proactive problem‑solver with the ability to remain calm and act decisively under pressure.

What we offer:

• Full training and ongoing professional development.
• Free use of sports centre facilities.
• On‑site parking.
• A collaborative, inclusive team culture.

If you are enthusiastic, reliable, and eager to grow within a professional sports and leisure environment, we would be delighted to hear from you.

Please note that due to the high volume of applications we receive for certain roles, we reserve the right to close this vacancy prior to the advertised closing date if a sufficient number of suitable applications are received.

ELA staff benefits include:

• Reduced contact time to enable professional development.
• EAP with access to counselling & physiotherapy.
• Paid annual family day.
• Cycle to work & electric car lease schemes.
• Enhanced parental leave.
• Ticket ballots for high profile events.
• Generous annual leave allowance for support staff.
• Discounted gym membership for all staff.

Our Trust is committed to equal opportunities, to safeguarding and the promotion of the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment and undergo the appropriate checks. All positions within the Trust are subject to enhanced DBS checks and satisfactory references along with a Certificate of Good Conduct if applicable. Only applications submitted on using the ELA application form will be accepted.

We do not accept applications by CV. You can view our safeguarding policy here.

All shortlisted applicants should expect to be called for interview no more than 5 working days after the closing date. If you have not heard from us by then, your application has not been successful. Visits to ELA Active are welcome.