Motor Personal Injury Team Leader

Description

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Retail helps people get back to the good stuff with quick, fuss-free home and car insurance and brilliant customer service.

We're pleased to offer an exciting opportunity for a Motor Personal Injury Team Leader at AXA Retail, on a full-time, permanent basis. In this role, you'll lead a motivated team that contributes to the company's overall performance and strategy, while ensuring we deliver positive outcomes for our customers. You'll also champion an innovative culture that supports the ongoing transformation of our Claims department, helping us stay ahead in the industry and maintain our high service standards.

• Lead and appraise team members to ensure they meet individual, team, and unit Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
• Support team development through coaching, feedback, e-learning, and leading by example to foster a learning culture.
• Plan motivating activities that energise the team and promote a high-performance environment focused on excellence.
• Analyse team performance data to identify opportunities for continuous improvement and informed decision-making.
• Drive claims operation transformation by encouraging innovation and supporting staff through change, fostering a safe environment for new ideas.
• Ensure the team delivers excellent customer experiences and uses feedback for self-improvement.
• Recognise and reward high performance and AXA Values, while managing underperformance with robust performance management processes.
• Collaborate with the Operations Manager to identify risks early, prevent issues, and align team objectives with the wider Claims Strategy.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.

• Motor Injury claims handling experience and/or proven track record of leading a team in a target-driven motor claims environment.
• Sound communication and influencing skills.
• Excellent time management and organisational abilities.
• Customer focus and commitment to delivering great service.
• Ability to adapt quickly, manage change positively, and drive improvements.
• Results-oriented, resilient, and genuinely interested in coaching and developing team members.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.

For our support, please send an email to

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.