Senior Service Delivery Manager – 24/7 Alarm Centre Ops
Job in
Craigavon, County Armagh, BT62, Northern Ireland, UK
Listed on 2026-08-23
Listing for:
Mitie Group plc.
Full Time
position Listed on 2026-08-23
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Mitie Group plc. is seeking a Service Delivery Manager to lead a team of Managers and Operators within a 24/7 ARC. You will drive performance, monitor KPIs and ensure compliance with BS5979; you will guide continuous improvements and client-focused reporting.
You will partner with clients and internal teams to deliver against SLAs, manage budgets, and develop succession plans for resilience. The role emphasizes data-driven decisions, strong communication and proactive service improvements.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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