Delivery Support Manager Job Craigavon area,Northern Ireland UK,Management

Location: Craigavon, County Armagh, United Kingdom
Earnings: Salary discussed on application

The post holder will be responsible for the overall management and execution of all TAS seat installation at MRO's. The role will involve significant interaction, working alongside customers and also various installation locations across the globe. This will need to be managed via proactive planning, engagement and strategic alignment between various moving parts, whist ensuring that all airworthiness regulations and requirements are met.

The Delivery Support Manager will also ensure ongoing excellent customer service to key customers.
Responsibilities

Work with the Management Team to set and monitor standards and KPIs for team
Develop and provide support to the team
Implement strategic change, customer service and continuous improvement in the department
Work with and proactively support customers in delivering tailor made solutions
Complete regular reporting decks and present results to the relevant stakeholders
Ensure that the OEM services conform to all required regulations and certification standards
With this role, there will be a significant amount of global travel.

Reward

Competitive salary
Annual bonus (linked to company performance)
Flexi time working
£5,000 employee referral bonus
Health cash plan
Contributory Salary Sacrifice Pension Scheme
Holiday Purchase Scheme
- Salary Sacrifice
Electric Car Scheme
- Salary Sacrifice
Cycle to Work Scheme
Life Assurance Scheme at x4 gross salary
Competitive enhanced Maternity and Paternity pay
IVF & Assisted Conception Policy
Women in Business
- Corporate Member
Wellbeing Initiatives
Employee Recognition scheme
Service Awards
Local charity / sponsorship activities
Dedicated employee parking
Discounted Gym membership
Learning and development opportunities
Career progression

Requirements
Essential

Extensive experience of working with global airlines and their requirements for aircraft seating
Project management experience
Experience gained in planning and analysis
Excellent communication, stakeholder management and negotiation skills
Strong track record of management of front-line service delivery operations in a customer facing role, delivering a diverse portfolio of services to meet business outcomes
Experience of successfully managing a culture of continuous improvement or the introduction and development of service standards which support change and customer satisfaction
Excellent leadership skills in relation to building and managing a diverse team, including building new capacity, through change to improve service delivery and business outcomes
Ability to adapt and succeed in a changing environment
Be able to understand and feel market dynamics

Desirable
A third level qualification in Engineering (or equivalent)
We reserve the right to enhance criteria on shortlisting.
Thompson Aero Seating is an Equal Opportunities employer.
The closing date for applications is the 30th August 2026 at 17:00.
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