Tours and Administration Coordinator; Maternity Cover

Tayto Tours and Administration Coordinator (Maternity Cover)

Location: Tandragee

Contract: Maternity Cover

This is a key role for the Tayto brand, reporting to the Tayto Marketing Director and based at the offices in Tandragee.

Tayto Tours

• Day to day management of a team up of to 5 Tour Guides.
• Responsible for the booking system and ensuring it is fully updated, dealing with visitor bookings, communication with groups and maximising capacity.
• Stepping in and being a Tour Guide when required.
• Management of all Tour related items crisps, merchandise, PPE, headsets etc.
• This is a consumer facing role - ensuring every visitor or potential visitor has the optimal experience.
• Working with Tayto colleagues to ensure adherence to Health and Safety regulations.
• Maintaining the 5-star Trip Advisor rating.

Management of all Tayto Group Trade Shows and Exhibitions including Balmoral Show

• Booking, logistics, set up, staffing and attendance.
• Tayto brand ambassador at these events.
• Post event evaluation.

Tayto Online Orders

• Fulfilment of all online orders, managing a person to pack and sleeve all orders.
• Managing the web shop page.
• Managing rotation of stock and ordering.
• Management of staff orders.
• Management and responsibility for all crisp/snack and merchandise stock in the store with monthly stock checks.

Local Event PR Management and Facilitation

• Ad Hoc PR events which require Mr. Tayto attendance and/or product sampling such as Down Royal Belfast Marathon, Tandragee 100 etc.
• Management of all logistics and staffing and publicity opportunities.
• Each event to be post evaluated.
• Dealing with local charities and events and sorting crisp/snack donations.

Consumer Complaints Management

• THE contact for Tayto brand complaints which are received through several routes. Responding to all complaints in a timely manner and providing full reporting on them through Group consumer services.
• Ensuring that all complaints are logged and that the compensation is commensurate with Group strategy.

Ideal Candidate

• Will have been working at least 3 years in a customer facing role and ideally have event management experience.
• Strong organisational skills required and the ability to multi-task.
• A team leader who has a proven track record of managing staff and maximising output.
• Experience of dealing with issues, complaint resolution and crises.
• Marketing experience is desirable as is a degree level qualification but is not essential for the right candidate.
• Strong analytical skills, Excel and PowerPoint savvy.
• Confident, enthusiastic, flexible and a self-starter.
• Must be willing to travel and work weekends when required as part of the job.
• Full Clean Driving licence.