Night Support Team Leader

Overview

Accommodation available if required. We are currently looking to appoint a Night Support Team Leaders to join our teams. Reporting to the Guest Care Manager you will be responsible for ensuring the centre is safe and secure at all times whilst on duty, delivering excellent customer service. You will be in a role that requires you to respond to emergency situations, including responsibilities for first aid.

• Ensuring the centre is safe and secure by carrying out regular patrols of the buildings and grounds.
• Being the first point of contact for guests and staff during night shifts ensuring excellent customer service is delivered at all times.
• Responding to any emergency situations and playing an active role in their management.
• Ensuring tasks relating to compliance are completed and records kept accordingly.
• Ensuring that all guests have a positive and professional experience when contacting Night Support.
• Completing other tasks that support the centre operation.
• Supporting and enforcing noise curfews to limit impact on guest accommodation areas.
• Effectively communicating with other departments, ensuring issues are handed over effectively.
• Management of staff tasked with working overnight.

• The successful candidate must hold a First Aid at Work certificate or be willing to work towards it.
• You will be able to take responsibility for delivering exceptional customer experience.
• You will be able to communicate effectively and have the confidence to act as a positive role model.
• You will be happy working on your own with the ability to make sound decisions.
• Experience in a supervisory role would be desirable.
• For a full Job Description and Personal Specification please contact the employer or refer to the job posting.

To apply you will need to complete a short application form that will ask you some key questions. You will then be asked to attach a CV before submitting. For any enquiries specific to this role please email

Closing date: 10th November 2021, 5pm.

Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcomes applicants from all sectors of the community, including those with disabilities.