Retail Store Manager

Retail Store Manager

As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well‑run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions.

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high‑performing, engaged team.
• Manage rotas, payroll and operational tasks to ensure efficient day‑to‑day running.
• Maintain compliance with health & safety, cash handling and loss prevention policies.
• Foster a positive, inclusive and supportive team culture.
• Collaborate with Area Manager, other stores and central teams to implement business initiatives and share feedback.

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient and able to adapt to changing priorities.
• Experience in a high‑volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training and performance processes.
• Tech savvy with back‑office systems, EPoS tills, emails and video calls.

• 25% colleague discount.
• MyWorks – exclusive online discounts across retailers.
• Family friendly leave – enhanced maternity, paternity and adoption pay.
• 33 holiday days, including bank holidays.
• Stream – claim early access to 50% of your wages.
• Can‑Do Academy – training and development opportunities.
• Share Scheme – ownership stake in The Works.
• 24/7 support through Employee Assistance Programme.
• Healthcare cash plan.
• Long service awards, pension, life assurance, cycle to work and charity giving.

Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are committed to providing reasonable adjustments where required.

We’re all Brand Ambassadors. We create an inclusive, supportive environment where people can develop and feel valued.