Shop Assistant

SUMMARY OF ROLEA Retail Shop Assistant provides excellent customer service, processes sales transactions, replenishes stock, maintains store presentation standards, and supports the smooth day-to-day operation of the retail environment. PRINCIPAL RESPONSIBILITIES
1. Customer Service Greet and assist customers in a friendly and professional manner. Answer questions about products, prices, promotions. Help customers locate products and make purchasing decisions. Handle customer complaints or concerns and escalate issues when necessary.
2. Sales Support Promote products and special offers. Encourage additional sales through upselling and cross-selling. Demonstrate products and explain their features and benefits.
3. Cash Handling and Transactions Operate tills and point-of-sale (POS) systems. Process cash and card payments accurately. Issue receipts, refunds, and exchanges in accordance with company procedures. Balance cash drawer at the end of day. 4. Stock Management Receive, unpack, and check deliveries. Replenish shelves and displays to ensure products are available. Assist with stock counts and inventory checks.
5. Store Presentation Keep the shop clean, tidy, and well-organised. Create attractive product displays and merchandising arrangements. Ensure pricing labels and promotional signage are accurate. Maintain high standards of health and safety throughout the store.
6. Administration and Compliance Follow company policies and procedures. Report stock shortages, damaged goods, or security concerns. Comply with health and safety regulations. It is the companys intention that this job description is seen as a guide to the major areas and duties for which the jobholder is accountable. However, the business will change, and the jobholders obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.

SCOPE OF POSITION The post holder will report directly into the General Manager. LOCATION This position is located in James Hamilton, Millennium Way, Lurgan. PERSON SPECIFICATION Key Skills & Knowledge and Experience Excellent communication and interpersonal skills. Friendly and approachable manner. Good numeracy and cash-handling ability. Customer-focused attitude. Teamwork and reliability. Attention to detail. Ability to work in a fast-paced environment.

Basic IT and POS system skills.