Customer Service Sales Advisor

Customer Service Sales Advisor – Kingspan Water & Energy

Join Kingspan Water & Energy as a Customer Service Sales Advisor. This role focuses on delivering outstanding service to both new and existing customers via phone and email, ensuring contract renewals are secured and driving new business opportunities within Kingspan.

Hybrid / Portadown, Craigavon BT62, UK

Permanent / Full-time

Sales | Customer Service

£ 26,500.00

• Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
• Resolve customer issues efficiently, ensuring satisfaction within agreed timelines.
• Log site visits and coordinate part orders and deliveries.
• Prepare and present accurate quotes to customers.
• Maintain high accuracy in order processing, including managing credit card transactions.
• Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
• Achieve Key Performance Indicators (KPIs) set by the Service Manager.
• Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
• Track and record sales activities to monitor performance.
• Continuously develop and maintain in-depth knowledge of Kingspan’s products and services.
• Provide exceptional, professional service to both internal and external customers.
• Build and nurture strong relationships with key stakeholders, including field engineers.
• Ensure compliance with company procedures and legal requirements.

• Five GCSEs (or equivalent), including English and Maths.
• Ideally 12 years experience; training provided.
• Call Centre experience desirable.
• Proven ability to meet and exceed KPIs.
• Strong communication skills (both verbal and written).
• Excellent listening skills with the ability to manage information accurately and efficiently.
• Exceptional organizational and planning abilities.
• A positive, confident, and determined approach to work.
• Ability to work independently and as part of a team.
• Ability to work under pressure and manage multiple demands.
• Proficient in IT and computer systems.

• Career Growth:
  Access to programmes and internal opportunities in 80+ countries.
• Hybrid: 3 days a week in the office and 2 at home after training period.
• Hours:
  
  Mon-Thu 8:15am‑5:00pm, Fri 8:30am‑4:00pm.
• Mentorship:
  Receive support and guidance from our teams.
• Team Culture:
  Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits:
  Discounted gym memberships, eye tests and access to virtual health services.
• Financial Security:
  Attractive pension plans and life assurance up to four times your salary.
• Employee Perks:
  Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Kingspan is an Equal Opportunities Employer. We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.