Account Manager

Job Details

• Job Title: Account Manager (fixed term up to 12 months)
• Job Reference: AM1498405
  
  St AM
• Location: St Albans, Hertfordshire, United Kingdom

The purpose of the Account Manager is to build and maintain strong, long‑lasting relationships with our partners across all really moving service areas, while actively driving new business acquisition through structured prospecting and outreach activity. As a leading comparison website for home‑moving services, really moving is committed to delivering exceptional customer satisfaction and driving sustainable business growth. As an Account Manager
, you will manage a varied portfolio of partner accounts spanning Surveying, Conveyancing, and Legal/Removal services, acting as the primary point of contact for all partner interactions, while spending approximately 50% of your time hunting for and onboarding new partners to expand our network and revenue base. Taking a holistic, cross‑service approach, you will identify opportunities to enhance performance, strengthen partner retention, and drive revenue growth across the entire portfolio through both account development and proactive prospecting.

The Account Manager role is offered on a hybrid basis requiring a minimum of 2 days a week attendance at our office in central St Albans, a short walk from St Albans City station. You will also be required to attend the office for company team days and occasional ad‑hoc meetings.

• Client Relationship Management: Build strong, long‑lasting relationships across all partner service areas.
• Understanding Needs: Understand partners’ businesses and goals to deliver tailored, mutually beneficial solutions.
• Account Planning: Develop and execute account strategies to meet partner needs and revenue targets.
• Product Knowledge: Maintain strong knowledge of really moving services to support and advise partners.
• Communication: Act as the primary contact for partner queries, issues, and escalations.
• Cross‑sell & Upsell: Identify opportunities to expand partner use of services.
• Satisfaction: Monitor partner satisfaction and resolve issues proactively.
• Reporting: Provide regular performance reports and insights to drive improvement.
• Negotiation: Lead negotiations on renewals, pricing, and expanded services.
• Collaboration: Work closely with Marketing, Development, and Product teams.
• CRM Management: Keep accurate CRM records and activity logs.
• Prospecting: Research and engage prospective partners through calls, email, Linked In, and networking.
• New Business: Manage the full sales cycle from lead generation to onboarding.
• Sales Management: Maintain a strong, active pipeline of new opportunities.
• Closing & Stakeholder Management: Present solutions and close deals with senior decision‑makers.
• Pipeline Performance: Track and optimise pipeline activity to meet revenue targets.
• Cross Department Support: Assist other departments to ensure a seamless partner and customer experience.

• Minimum of 5 GCSEs (or equivalent).
• Strong sales acumen with proven relationship‑building skills and confident communication across phone, email, and in person.
• Excellent written and verbal communication, with the ability to adapt to different audiences.
• High IT literacy, including Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Able to quickly learn and use internal systems and CRM platforms (training provided).
• Exceptional attention to detail, organisation, and ability to manage multiple priorities.
• Professional, solution‑focused approach to handling complaints or escalations.
• Confident working independently and managing a varied partner portfolio.
• Willing to travel for partner meetings when required.
• Interest in ecommerce, digital platforms, marketplaces, or online marketing.
• Experience in property, surveying, removals, or service‑based environments desirable but not essential.
• Hands‑on experience with sales/CRM tools (e.g., Hub Spot, Pipedrive, Linked In Sales Navigator).
• Strong analytical skills with confidence interpreting performance and sales data.
• Proven ability to balance account management and new business development in a target‑driven environment.
• Experience working in…