Customer Service Sales Advisor

The Role Are you passionate about delivering excellent customer service and have a natural flair for sales? Do you enjoy building relationships, solving problems and working in a fast-paced team environment? We are looking for a highly organised, enthusiastic and self-motivated Customer Service Sales Advisor to join our busy Service Department in Portadown. As a Customer Service Sales Advisor, youll support new and existing customers via phone and email, building relationships, identifying sales opportunities and securing contract renewals through excellent customer service.

Why Kingspan? Career Growth:
Access to career development programs and internal job opportunities in 80 countries for personal and professional advancement. Hybrid: 3 days a week in the office and 2 at home after training period

Hours:

Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm Mentorship:
Receive support and guidance from our teams to help you progress in your career. Team Culture:
Be part of a collaborative, supportive, and inclusive team environment. Health & Wellness Benefits:
Discounted gym memberships, eye tests and access to virtual health services. Financial Security:
Attractive pension plans and life assurance up to four times your salary. Employee Perks:
Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Key Responsibilities Handle inbound customer enquiries via telephone and email. Deliver outstanding customer service, resolving queries and problems efficiently. Prepare and issue customer quotations. Process orders and credit card transactions accurately. Coordinate site visits, including arranging parts orders and deliveries. Identify and develop new business and sales opportunities. Maintain and track sales activity, customer accounts and renewal opportunities. Build strong working relationships with customers, field engineers and internal departments.

Work towards agreed sales and customer service KPI targets. Maintain excellent product and service knowledge. Ensure all company procedures and compliance requirements are followed. About You Essential Five GCSEs (or equivalent), including English and Maths. Minimum 2 years sales experience Excellent verbal and written communication skills. Strong organisational and time management abilities. A positive, confident and proactive approach. A strong customer focus and excellent attention to detail.

The ability and enthusiasm to identify and develop sales opportunities. Effective listening and problem-solving skills. Excellent IT skills. The ability to work independently and as part of a team. The confidence to work under pressure in a busy environment. Desirable:
Third-level qualification in Customer Care or Sales. Minimum 2 years' experience in a formal customer service environment, dealing with customer calls and queries Interested? If you are motivated, customer-focused and enjoy combining excellent service with sales, we would love to hear from you! Apply today and take the next step in your career as a Customer Service Sales Advisor. Kingspan is an Equal Opportunities Employer We do not discriminate on the basis of religion, political opinion, or any other protected characteristic.

We are committed to providing equal opportunities for all candidates and selecting the best person for the job.

Skills:

Order Processing Quotation Preparation CRM Account Management