Alarm Receiving Centre; ARC Controller; part time

Position: Alarm Receiving Centre (ARC) Controller (part time)
.Alarm Receiving Centre (ARC) Controller (part time) page is loaded## Alarm Receiving Centre (ARC) Controller (part time) locations:
Craigavon-County Armagh-United Kingdom time type:
Part time posted on:
Posted Todayjob requisition :
WD
** Who we are
**** Envision Intelligent Solutions**, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY
. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are.  As part of our team, you’ll have the opportunity to make an impact that people can feel.

The world is waiting for you and so are we.

We are currently looking for an
** Alarm Receiving Centre (ARC) Operative
** to join our team. In this
** part-time**, permanent position you will
** cover holidays and gaps in the rota
** and will be located in Silverwood Business Park, Craigavon, BT66 6SY
.
** What we offer
*** Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
* Paid Annual Leave, plus bank holidays (Holiday buy back option available)
* Extensive product and on the job/cross training opportunities with outstanding resources available
* Encouraging and collaborative team environment
* Career development through various career ladders including Customer Service
* Dedication to safety through our Zero Harm policy
* Access to business resource groups
*
* What you will do:

*** Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
* Answer intercoms and inbound telephone calls professionally, quickly and effectively
* Effectively use the telephone systems and follow the guidance of the company policy and procedures
* Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
* Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
* Report any operational difficulties and problems to the supervisor on duty
** What we look for**:
* The ability to work under pressure, to be self-motivated and able to work independently or as a team member
* The ability to prepare letters, reports and documents in an accurate and concise manner
* The ability to communicate diplomatically and effectively, both verbally and in writing
* Sufficient investigative skills to identify the root cause of any problems identified
* SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
* IT literacy and a minimum of grade C in English and Maths.#LI-Onsite#GOSIAlocations:
Craigavon-County Armagh-United Kingdom time type:
Full time posted on:
Posted Today Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most.

Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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