Customer Support Operator

What you will do

• Monitor, interrogate, and respond to CCTV/Alarm activations, including escalation and reporting
• Answer intercoms and inbound telephone calls professionally and quickly
• Effectively use telephone systems and follow company policy and procedures
• Handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
• Report operational difficulties and problems to the supervisor on duty

• A comprehensive knowledge of the relevant security standard
• Understanding and working knowledge of CCTV systems and ARC duties
• Ability to work under pressure, be self‑motivated and work independently or as a team member
• Ability to prepare letters, reports and documents accurately and concisely
• Diplomatic and effective communication skills, both verbal and written
• Computer literacy to ensure timely production of documents/reports
• Investigative skills to identify the root cause of problems identified
• SIA (Security Industry Authority) CCTV licence desirable; can be obtained via in‑house training
• Minimum of grade C in English and Maths

• Competitive salary
• Pension plan
• Life assurance
• Employee assistance program
• Employee referral scheme
• Discount on Johnson Controls security products (including ADT Smart Home)
• Voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase

Office Address:
Silverwood Business Park, Craigavon BT66 6SY
.