Advice Caseworker

Salary 27,881 per annum for qualified, Trainees starting point £25,621 per annum

Interviews will take place on 18 March 2026.

We’re looking for a passionate Money Advice Caseworker who’s ready to make a real difference. You’ll be the friendly face and trusted adviser our clients turn to, offering support, guidance and a listening ear. You’ll be the expert who helps our clients understand their options, navigate the complexities of debt and negotiate with creditors to find a way forward to achieve financial stability and peace of mind.

Day to day role

Providing expert debt advice to clients via phone, face-to-face and digital channels. You’ll manage multiple cases at various stages at the same time, ensuring each client receives the attention they require.

Exploring financial options, analysing implications and helping clients make informed decisions that lead to financial stability. You’ll stay up-to-date on the latest changes in debt advice legislation so that your advice is always accurate and relevant.

Empowering clients to understand their financial situation and guiding them through appropriate deb solutions.

Identifying and maximising potential income sources for clients, including benefits and financial assistance.

Negotiating effectively with creditors to establish fair and manageable repayment plans.

What you'll bring

You have a natural ability to connect with people from all walks of life. We support a vulnerable client group and the ability to be empathetic and compassionate is key in this role.

You can explain complex information in a simple and easy-to-understand way.

You are flexible and adaptable in applying your knowledge. All clients cases we support vary in their circumstances therefore the ability to be able to tailor information and knowledge is important.

You’re a resourceful problem-solver with a proactive and solution-oriented approach.

You thrive in a face-paced environment.

You’re a detailed record-keeper and able to manage a challenging caseload, prioritise and organise tasks to ensure that multiple deadlines can be met.

You will be someone that is able to receive feedback that’s constructive yet demanding. It’s important to approach it with a positive attitude and the mindset that every piece of feedback is an opportunity to improve.

You’re either trained in Specialist Debt Advice work or eager to learn and develop your expertise in this constantly evolving field.

You’re a team player committed to collaboration, sharing your knowledge to make a bigger impact and continuous learning.

Please apply directly via our website

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