Senior Service Coordinator

As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you will contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise. This position plays a pivotal role in the delivery of services to our customers.

You will work as part of a team, effectively managing daily workloads and logistics for front‑line staff and liaising directly with customers, to ensure a first‑class service delivery.

• Day‑to‑day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Work closely with the team of coordinators, advise, support and develop them in confidence, knowledge, skills and qualifications
• Communicate with customers and stakeholders, providing status updates and maintaining contact with drivers
• Complete debriefs with front‑line staff and report necessary actions or updates as required
• Engage face‑to‑face with drivers, supporting them to address any issues on the route
• Report all safety concerns or container damage and encourage ‘stop the job’ if it is deemed unsafe to continue
• Ensure Veolia legal compliance on‑site (WTD, O’licence and transport compliance)

• Previous experience operating within a similar industry, waste/transport/logistics
• Good communication skills, including communication with people of all levels (drivers, frontline employees and customers)
• Ability to organise a busy workload and operate at a fast pace
• UK driving licence
• Willingness to be CPC qualified or work towards that qualification

• Demonstrated understanding of transport compliance and WTD
• Experience working with a quality management system (e.g. ISO) and managing transport compliance
• Experienced IT skills and adaptability to Google operating systems

• Access to our company pension scheme
• Discounts on everything from groceries to well‑known retailers
• Access to a range of resources to support your physical, mental and financial health
• One paid day’s leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

We are proud to have been named one of The Sunday Times Best Places to Work for three consecutive years (2023, 2024, 2025). We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, and we support inclusive employment practices. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme and meet the minimum criteria for our roles.