Helpdesk Team Leader - Drive Service Excellence & Growth
Listed on 2026-10-10
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Branta Recruitment Ltd is seeking a proactive Helpdesk Team Leader to supervise a small team of Helpdesk Administrators and bridge day-to-day operations with team guidance. You will oversee triage of queries, calls, and tickets, ensure SLA targets are met, and drive ongoing process improvements while fostering a supportive, collaborative environment.
The ideal candidate has helpdesk or service desk experience, proven leadership, and strong communication skills to motivate staff and deliver
We have an opening for a Helpdesk Team Leader
- Drive Service Excellence & Growth in Cramlington, England, United Kingdom within Management & Operations.
We appreciate your interest in this position.
Join Branta Recruitment Ltd and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Helpdesk Team Leader
- Drive Service Excellence & Growth role at Branta Recruitment Ltd, based in Cramlington, England, United Kingdom.
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