Quality Controller

Role Overview

The Quality Controller will be responsible for ensuring that our reprographic outputs comply with our quality standards and customer requirements through efficient and effective quality control.

We are looking for an individual that can adapt to meet internal and external customer demands, and take a solution‑led approach. This can be a very fast‑paced industry with a challenging workload, so the successful candidate must approach work with a ‘can‑do’ attitude.

The Quality Controller role is part of the Quality Control team, working closely with Customer Service, Studio and Production teams. The Quality Control team plays a crucial role in the wider business, ensuring that we deliver an outstanding level of quality to our customers on a daily basis.

The Quality Controller will report directly to the Production Manager and will also communicate with Client Services, Studio & Manufacturing Teams, Directors and other staff where appropriate and as projects dictate.

The Quality Controller will use our quality monitoring software suite to monitor the quality of art and reprographic work completed by our studio operators, accurately logging issues found with sufficient information to allow for corrective action, and communicating with customers when their jobs have been completed.

• Follow standard operating procedures in relation to pre‑plating QC checks, including visual inspections, measurements and proofing to ensure that work is produced in line with specifications.
• Follow the Standard Operating Procedures for the production of a proof.
• Identify and resolve any quality issues, taking necessary action to prevent recurrence.
• Identify any issues affecting workflow and report them to the Production Manager at the earliest opportunity, ensuring full and accurate completion of both the work ticket, QC check sheet, and company databases.
• Prioritise jobs to ensure customers receive their product on time.
• Update our customer relationship management system at each point during the QC process.
• Work directly with customers where required on approvals, amends, artwork, repro and plates.

• Previous experience working in quality control within the print or reprographics industry is essential.
• Flexible to work 5 days over 7, including weekends and late day shifts when required.
• Composure to work under pressure while maintaining full attention to detail.
• Ability to follow standard operating procedures and work to tight deadlines.
• Proficient IT skills, including experience with Microsoft Office in a commercial environment.
• Experience with customer relationship management (CRM) systems is desirable, although training will be provided.

The Quality Controller will be based out of the Reproflex3 Ltd. office in Cramlington (Northumberland). No regular travel requirements are anticipated, though from time to time there may be a requirement to visit clients with reasonable notice.

Established in 1996, Reproflex3 Ltd. (or R3) provides pre‑press packaging products and services to markets including flexographic printers, creative agencies and major FMCG brand owners. Products and services include flexographic printing plate manufacturing, studio and artwork, on‑line workflow management and a packaging mock‑up division. The company operates from Cramlington, Dubai and India, servicing the UK, European and Middle Eastern markets.

Successful applicants will be contacted after October 6th 2019.