Store Leader

Summary

Location:

Cramlington, Newcastle, United Kingdom

Job Type: Full Time

Posted Date: 06-Jan-2026

#: 71122

As a Store Leader you will bring our core values to life through a team of 5 to 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do and make every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.

Who we are:

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK’s biggest companies too. We offer the UK more choice and better value through boundary‑pushing, customer‑championing values and ambitions.

Together, we are Virgin Media O2, and we can’t wait to see what you can do.

Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Experience working in a fast‑paced environment, not necessarily retail.
• Experience managing a team with passion and drive, with full accountability for the team’s performance.
• Experience with budgets and profit‑and‑loss responsibility.
• Experience delivering first‑class customer experiences through a highly engaged team.
• Experience conducting regular, consistent and effective reviews and demonstrating coaching behaviours.
• Experience working towards targets and driving opportunities to grow revenue.
• Experience using data inputs (e.g., footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.

• Strong communication and listening skills.
• The ability to change and adapt to business needs.
• Experience using systems and following processes.
• Experience adhering to key compliance requirements, including standards, health & safety, cash management, security and stock management, FCA compliance, refunds and discounts.

Our goal is to celebrate our people, their lives and everything in‑between. We create a culture that empowers everyone to bring their best selves to work each day. Our reward package is generous and includes many benefits designed to support you and your loved ones, no matter what life throws your way.

We’ll review your application and if successful, we’ll invite you to a telephone conversation followed by an interview. If you need any adjustments to support the recruitment process, let us know and we’ll discuss it with you. Thank you for your patience and interest in joining the Virgin Media O2 family.