Financial Service Representative MSC

Member Solutions Centre
Cranbrook, BC, CAN

Travel Required :
No
Description  About Steller Vista  Steller Vista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities.

Our mission is to be more than just a financial institution, but a vital part of the local fabric.
In the spirit of reconciliation, Steller Vista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.
The Opportunity  If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of  Financial Services Representative .

Position Overview  As a Financial Service Representative, you will provide exceptional member experience to members and contribute to the success of the Member Solutions Centre (MSC) through the achievement of established retail sales goals and the application of member relationship management tools and techniques. Using telephone and digital technology, provide the full range of retail deposit, lending and investment services to meet individual member needs and support members in meeting their financial goals.

You will also make informed referrals across all lines of business, process overdrafts and lines of credit within established loan policy and authorized limits. You may assist with estate administration. You will also actively participate in MSC product and service campaigns. Model a consistently high level of member focused, personalized quality service and share product and technical advice to assist other MSC team members in achieving the same skill level.
This position is a bargaining unit position  Schedule Description  Permanent Full
-Time - (37 hours per week)   Tuesday: 8:45am – 5:00pm
Thursday: 8:45am – 5:00pm
Friday: 8:30am – 5:00pm
Saturday: 8:30am – 5:00pm
Wage scale:
$30.91 - $36.38 per hour.

Note:

These hours may be altered or increased due to operational requirements.

Education and Experience  Do you have a secondary school diploma plus a minimum of approximately 4 years’ related sales and service experience from a Financial Institution?
OR
Candidates with an equivalent combination of education and experience will also be considered.
We Value   Accountability - to our members, the Steller Vista team, and our communities
Responsiveness  –  to listen and care so to provide exceptional service and advice.
Ability to build trust – with members and others in the Steller Vista team
Foster belonging  -  our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
Excellent Communication skills - written and oral
Professional image
Credit Union knowledge of lending and deposit products and services
Personal computer literacy – keyboarding, email programs, Word, and Excel
Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.
At Steller Vista Credit Union we are proud to offer employee experience that includes:
Opportunity for professional growth and development
A supportive and…