On-Site Technical Support Specialist Kimberley

Location: Kimberley

Join a dynamic team in Kimberley as a Technical Support Specialist. Provide high-level support, troubleshoot technical issues, and ensure customer satisfaction through expert assistance.

Our client seeks a proactive Technical Support Specialist for its Kimberley office. The role involves diagnosing intricate hardware, software, and network-related challenges while delivering effective solutions. You'll document interactions thoroughly and escalate critical issues, contributing to product improvement by sharing valuable customer feedback.

Key Responsibilities:

• Provide expert technical support via phone, email, and in-person

• Diagnose and resolve complex hardware and software issues

• Document support interactions and troubleshooting steps accurately

• Escalate critical issues with detailed information

• Create and update technical documentation and guides

Requirements:

• Proven technical support experience with IT systems

• Proficiency in Windows and macOS troubleshooting

• Familiarity with networking concepts and hardware fixes

• Strong problem-solving abilities and methodical approach

• Excellent communication skills to articulate technical details

Utilize your expertise in troubleshooting and customer support to make a meaningful impact in Kimberley.