Customer Service Lead at Executive Flight Centre

Elevate your career as a Customer Service Lead with Executive Flight Centre in Cranbrook. This part-time role focuses on delivering exceptional service and guiding a dedicated team.

As a Customer Service Lead, you will be key in ensuring professional and courteous customer interactions while handling inquiries, transactions, and complaints in a fast-paced aviation environment. Your leadership will inspire the team to exceed customer expectations, enhance their training, and maintain high service standards.

Key Responsibilities:

• Ensure adherence to corporate and OH&S policies

• Direct all customer service activities effectively

• Train Customer Service Agents on policies and service standards

• Manage the baggage process from start to finish

• Conduct daily toolbox meetings with the team

Requirements:

• Experience in Customer Service, preferably aviation

• Excellent communication and organizational skills

• Ability to obtain airport security clearance

• Motivated with strong analytical skills

• Flexibility to work on a 24/7 shift schedule

Lead an exemplary customer service team while driving operational success at Executive Flight Centre.
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