Guest Service Agent
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Discover Fernie, a historic mountain town nestled in the Canadian Rockies since 1898. With year-round outdoor adventures like hiking, biking, skiing, and more, it's a top destination for nature lovers. Join us for the season and enjoy the perks of staff accommodation while you explore all that Fernie, BC has to offer!
We are seeking friendly and team-oriented individuals to assist our Guest Service Team. The ideal candidate will have experience interacting with guests, performing administrative tasks, and contributing to a positive team environment. As a Guest Service Agent, you will play a key role in building and maintaining strong relationships with our guests while working in a high-energy and fun atmosphere.
Please note that we do not offer LMIA or sponsorship opportunities. We are seeking candidates with valid work authorisation in Canada. Thank you!
Key Responsibilities:- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel, and change room reservations.
- Provide general information about local attractions and points of interest.
- Investigate and resolve guest complaints and claims.
- Process guest departures, calculate charges, and receive payments.
- Balance cash, complete balance sheets, and prepare cash reports.
- Maintain inventory of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures.
- Perform clerical duties such as faxing, filing, and photocopying.
- Answer phone calls and relay messages promptly.
- Assist guests with special needs and requests.
- Handle wake-up call services.
- Deliver exceptional customer service at all times.
- Previous experience in a guest service or front desk role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and handle challenging situations calmly and professionally.
- Proficiency with reservation software and office equipment.
- Knowledge of local attractions and services is an asset.
- Availability to work various shifts, including weekends and holidays.
If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you!
Compensation & Benefits:- Competitive salary, commensurate with experience.
- Subsidized housing.
- Comprehensive healthcare, dental
- Access to on-site gym
- Staff discounts at the hotel.
- Overtime pay
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