Branch Manager

Who we are  Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. Join Fairstone as a Branch manager for our Cranbrook, British Columbia branch and be part of our talented and growing team!
About the role  Reporting to the District Manager, Fairstone Branch Managers are responsible for the following:
Leading the overall success of the branch by maintaining and optimizing branch profitability
Growing the business by developing new opportunities and supporting client acquisition through multiple channels
Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
Implementing people strategy that attracts, retains and develops talent
Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
Leading any change initiative and ensuring all relevant information is cascaded to their teams
Ensuring high employee engagement and developing individual development plans
Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
Acting as a Fairstone ambassador in local communities and projecting a positive company image
What we’re looking for  College diploma preferred (BS/BA with coursework in Business)
Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
Excellent interpersonal and customer relationship building skills
Strong communication skills to communicate with all levels of employees, managers and customers
Demonstrated effective verbal, written and listening skills
Be a self-starter, proactive and display initiative
Ability to work flexible hours in a fast-paced environment and managing multiple priorities
What you’ll love about working here   Award-Winning Culture:
We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance:
Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge:
Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Compensation Package:
Competitive base salary plus an annual incentive bonus tied to performance.
Comprehensive Benefits:
Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings:
Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks:
Discounts from top retailers via Work Perks, plus location-based perks like gym…