Financial Service Representative

Steller Vista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities.

Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, Steller Vista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Financial Service Representative
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Position Overview

As a Financial Service Representative, your service to members will power their financial goals and dreams. Excellent member service at Steller Vista starts with listening and caring to the needs of our members so that they can make an informed decision based on customized advice.

Steller Vista’s sales goals and promotions are designed to ensure members receive proactive help to discover and obtain the products and services they need.

In this role, you will help members with their savings (in regular and registered accounts), loans, mortgages, lines of credit, and their accounts - ensuring they are in the best account for them. Plus, you will prepare and complete the documentation accurately and quickly, resulting in an easy, stress-free experience. You will follow our members through each stage of their lives so they will be ready for the next financial milestone.

This position is a bargaining unit position

Schedule Description

Tuesday: 8:15am - 4:45pm

Thursday: 8:15am - 4:45pm

Friday: 8:45am - 5:15pm

Saturday: 9:00am - 2:30pm

Note:
These hours may be altered or increased due to operational requirements.
Some travel between Steller Vista branches (Sparwood and Elkford) may be required.

Wage scale: $30.91 - $36.38 per hour.

Minimum Qualifications:

Do you have a secondary school diploma plus a minimum of approximately 4 years’ related sales and service experience from a financial Institution?

We Value:

• Accountability - to our members, the Steller Vista team, and our communities
• Responsiveness – to listen and care so to provide exceptional service and advice.
• Ability to build trust – with members and others in the Steller Vista team
• Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
• Excellent Communication skills - written and oral
• Professional image
• Credit Union knowledge of lending and deposit products and services
• Personal computer literacy – keyboarding, email programs, Word, and Excel

OR

Candidates with an equivalent combination of education and experience will also be considered.

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

At Steller Vista Credit Union we are proud to offer employee experience that includes:

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way…