Hardware & Software IT Support Specialist

Step into the role of Remote IT Support Specialist, where you’ll manage and resolve hardware and software issues for a globally distributed team.

Your role ensures vital productivity across the organization.

Our client seeks a motivated individual to support remote employees, focusing on troubleshooting various IT problems. You'll play an essential part in managing user accounts and ensuring effective operation of the company's hardware and software. The role is fully remote, allowing you to assist a diverse team, including those in or near Kimberley.

Key Responsibilities:

• Offer remote technical assistance for hardware and software

• Diagnose operating system and network issues

• Configure and update software applications

• Manage permissions and user accounts efficiently

• Accurately document support requests and IT assets

Requirements:

• Experience in a similar IT Support Specialist role

• Proficient in Windows, macOS, and business applications

• Skilled in remote support tools and methodologies

• Excellent communication and troubleshooting abilities

• Capability to work independently in a remote environment

Support essential IT functions remotely and contribute to operational success.