Store Associate

Store Associate (Full-Time)

MISSION THRIFT STORE
CRANBROOK, BC

The Store Associate supports the mission of Mission Thrift Store Cranbrook by serving as a primary cashier and providing exceptional customer service on the sales floor. The role is responsible for accurately processing transactions, maintaining a welcoming and organized checkout area, and offering friendly and helpful service to all customers. The Store Associate also contributes to overall store operations by supporting merchandising, restocking, store cleanliness, and teamwork.

• Greet customers warmly, provide friendly and helpful service, and create a positive front-line experience.
• Accurately process purchases, returns, and exchanges using the cash register and POS system.
• Handle cash, debit, credit, and gift card transactions with accuracy and integrity, following all cash-handling procedures.
• Maintain a clean, organized, and welcoming checkout area, ensuring supplies and packaging materials are well-stocked.
• Assist shoppers by answering questions, offering guidance, and providing information on promotions, sales, loyalty/reward programs, store policies, and available services.
• Assist with pricing, tagging, and restocking merchandise as needed.
• Support merchandise standards by organizing displays and ensuring that the sales floor remains clean, tidy, and well presented.
• Monitor product flow to the sales floor and communicate inventory needs or customer requests to the appropriate team members.
• Follow health, safety, and loss-prevention procedures to help maintain a secure and respectful store environment.
• Participate in general store housekeeping tasks, ensuring a clean and organized retail space.
• Work collaboratively with staff and volunteers, contributing to a positive, inclusive, and supportive team culture.
• Adapt to shifting priorities and support various store tasks during busy periods or when operational needs change.

• Previous experience in retail/cashiering is an asset.
• Previous experience working with volunteers and/or in non-profit environments is an asset.
• Excellent customer service and interpersonal skills, with the ability to create a warm and welcoming environment for all shoppers.
• Basic math skills required to accurately perform cash transactions and reconcile totals.
• Knowledge of cash handling procedures and proficiency with cash register/POS systems.
• Strong teamwork skills, demonstrating the ability to work productively, supportively, and positively with other staff and volunteers.
• Ability to multitask, manage time, and prioritize effectively, while remaining composed, friendly, and efficient in a fast‑paced retail environment.
• Effective conflict‑resolution and de‑escalation abilities, demonstrating patience, respect, empathy, and professionalism when handling customer concerns.
• Clear and effective communication skills, including verbal, written, and active listening abilities.
• Proficiency with computer systems and basic digital tools.
• Well‑organized and detail‑oriented, with attention to cleanliness and store presentation.
• Strong problem‑solving and analytical skills, using sound judgment to make independent decisions when appropriate.
• Demonstrates reliability and a strong work ethic, with consistent attendance and punctuality.
• Flexible to shifting priorities.
• Adaptable with a willingness to learn, including openness to feedback and changes in procedures or workflow.

• This job is performed mostly indoors in a thrift store retail setting.
• Extensive work interfacing with people.
• Potential for conflict with people internally or externally that may be unforeseen.
• Combination of natural light and fluorescent/LED lighting.
• Frequent standing, walking, reaching, bending, and crouching/squatting to the floor.
• Lifting, carrying, pulling, and pushing goods weighing up to 25 pounds.
• Must be able to work a flexible schedule that includes occasional Saturdays, evenings, and holidays.

Full-Time: $18.50 per hour, plus paid Vacation Time and access to full Health Benefits following the successful completion of a three‑month Probationary Period.

Mission Thrift Store welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the interview process.