Store Manager - Kimberley

About the Role

Purpose:

The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

As a Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.

Drive store sales to achieve and exceed set targets.

Actively lead by example on the sales floor, engaging customers and closing sales.

Analyse sales reports, trends, and KPIs to identify opportunities for growth.

Implement promotional activities and visual merchandising standards in line with brand guidelines.

Ensure delivery of exceptional, consistent customer service always.

Resolve customer queries and complaints professionally and timeously.

Maintain strong floor presence to drive engagement and service standards.

Recruit, onboard, train, and develop store staff.

Create and manage staff schedules to ensure optimal coverage.

Motivate, coach, and manage performance of the team.

Conduct performance discussions and implement corrective action where required.

Ensure adherence to company disciplinary, attendance, and HR policies.

Oversee daily store operations, including opening and closing procedures.

Ensure accurate cash handling, banking, and reconciliation.

Maintain stock integrity through effective stock control, cycle counts, and shrinkage prevention.

Ensure compliance with health, safety, and security requirements.

Manage stock levels to ensure availability while minimising overstock.

Investigate and resolve stock discrepancies.

Ensure correct processing of transfers, deliveries, and customer orders.

Complete daily, weekly, and monthly reports accurately and on time.

Communicate operational challenges and performance updates to management.

Maintain accurate records in line with company procedures.

Matric/Grade 12 minimum requirement

Additional qualification an advantage

Minimum 5 years of retail and retail management experience

Demonstrated ability to train employees and be an effective salesperson

Strong customer service, stock management and communication skills

Luxury brands experience an advantage

People Management

Inventory Control

Customer Service

Staff Training

Reporting

Passion for retail and customer experience

Proactive and solution-oriented

Detail oriented and organised

Reliable and dependable

Professional and brand aligned

Demonstrates personal integrity and strong ethical standards