IT Business Analyst

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

The IT Business Analyst facilitates the activities and works closely with appropriate stakeholders in the development, implementation and maintenance of on-going enterprise-wide programs with a primary focus on ecommerce applications to support the business in achieving strategic goals while achieving operational excellence.

This position provides ongoing client support for technical system questions and problems; serves as subject matter expert for designated systems; analyzes and researches more complex system problems, coordinating with vendors and other parties as necessary, and tracks them to resolution.

User Administration and Support

• Provides ongoing client support for technical system questions and problems; serves as subject matter expert for designated systems; analyzes and researches more complex system problems, coordinating with vendors and other parties as necessary, and tracks them to resolution; develops, documents, and communicates alternative workarounds for system defects until system solutions can be implemented.
• Provides level 3 application support services for one or more applications, including on-call support where required.
• Assists in developing user documentation and departmental policies and procedures that impact the use of application systems.

Quality Assurance

• Performs routine audits of systems and software to ensure highest level of performance and capabilities. Identifies problems and recommends solutions.
• Facilitate and contribute to test planning and QA processes.
• Assists with developing test plans and test design specs and test cases to match business requirements. Thoroughly test software to ensure proper operation.

System Requirements Definition

• Conducts interviews and facilitate requirements gathering, process analysis and application design sessions with project stakeholders including internal IT partners and business partners.
• Performs and documents analysis of existing business rules, processes, and systems to recommend process and system enhancements to improve business performance and maximize the effectiveness of available technology.
• Manages understanding of Johnstone’s business models, data relationships, and systems interfaces to determine requirements, assist with troubleshooting and provide application support.
• Serves as a liaison and collaborates with internal users, external software providers, and the IT technical staff.
• Facilitates and supports the design, development, implementation and sharing of system requirements best
• Assists with application development to meet business requirements by analyzing business needs, testing, debugging and documenting programs and systems in alignment with department standards and practices.

Project Leadership

• Create and manage project deliverables for small to medium size projects.
• Leads small projects (or assists on larger projects) to ensure applications meet user requirements by gathering information from users; developing technical requirements; and working with users to negotiate technical solutions against business requirements.
• Partners with business and IT teams to determine estimates on resources and timing to meet business needs and communicates to appropriate stakeholders.
• Identify technical considerations in project planning, including risk mitigation, task identification, estimating, task dependencies and resource identification.
• Shares lessons learned to identify and to implement future department improvements at IT department meetings.

Business Knowledge

• Develops basic industry related HVAC repair and replace industry; basic knowledge of co-operative.
• Develops basic business acumen with emphasis on…