Service Advisor Motor Trade

Know cars. Know customers. Know how to maximise an opportunity.

Customer service. Automotive expertise. Commercial opportunity.

Location:

Cranleigh area, Surrey

Salary: £45,000-£46,000 OTE

Hours:

Monday to Friday, 8:20am-5:40pm

Business:
Independent Specialist Garage

Are you an experienced Service Advisor looking for a role where you can genuinely make a difference?

We are recruiting on behalf of an established independent specialist garage in the Cranleigh area for a confident, customer-focused Service Advisor to join their team.

• Managing service bookings and maintaining an efficient workshop diary.
• Welcoming customers and providing a friendly, professional service.
• Keeping customers updated throughout their vehicle's visit.
• Preparing accurate estimates and ensuring job cards contain the correct information.
• Reviewing VHCs and confidently discussing additional work with customers.
• Maximising opportunities for additional work, including warranties, servicing, detailing and other services.
• Liaising closely with the Workshop Manager, Parts Department, technicians, drivers and detailers.
• Managing loan car bookings, collections and deliveries.
• Processing warranty claims and relevant invoicing.
• Maintaining accurate customer records and ensuring GDPR procedures are followed.
• Supporting customer retention through service reminders and review requests.
• Identifying opportunities to attract new customers.

We are looking for someone with previous Service Advisor experience, ideally within a dealership, independent garage or specialist workshop.

• Confident and personable with customers.
• Highly organised and able to manage a busy diary.
• Commercially aware and comfortable with upselling.
• A strong communicator with good automotive knowledge.
• Proactive, reliable and able to work well under pressure.
• Customer-focused with a genuine desire to provide an excellent experience.

• £45,000-£46,000 OTE
• Monday to Friday, 8:20am-5:40pm
• Independent specialist automotive business
• Varied customer-facing role with genuine responsibility
• Opportunity to increase earnings through strong service performance

Interested?

If you're an experienced Service Advisor who enjoys working with customers, understands the automotive service environment and knows how to maximise genuine opportunities, we'd love to hear from you.