Gifts - Department Head

Your primary responsibility will be to provide management support to the Gift Department.

Working closely with the Garden Centre Manager to help the department to succeed.

Rota:
Full time 40 hours, 09:00 - 18:00, including alternate weekends, Saturday 09:00 - 18:00 and Sunday 09:00 - 17:30

• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Co-operate fully with line management and Product Managers
• Take responsibility for the whole centre in the absence of the Manager
• Purchasing within the company product range within company guidelines
• Feed back on current and new products to optimise range and stock availability
• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Close liaison with relevant Product Manager to ensure the optimum range and stock availability
• Use initiative to increase sales in their department
• Sales opportunities are generated through interaction with customers
• Standards of appearance are monitored and maintained
• Organises and allocates team and individual tasks, in line with customer service needs
• Queries and complaints handled with courtesy by all team members, and referred where necessary to the Manager and Product Manager

• Excellent computer skills
• Customer service skills
• People management experience
• Previous experience in similar environment essential