Cemetery Bookkeeper​/Customer Service Representative; CSR

Location: Cranston, RI

Job :114

# of Openings:1

Position Title: Cemetery Customer Service Representative (CSR)

Position Status: Full- time, Non Exempt

This position provides support to the field staff by processing, filing, documenting of funeral orders into cemetery records, & communications with funeral directors and the main office. The CSR will assist families with inquires of cemetery lots, policies, procedures, etc. Looking for INDIVIDUALS WITH ACCOUNTING OR BOOKKEEPING EXPERIENCE.

• Support all foremen with duties that interact with the Main Office.
• Prepare & maintain reports for the Lead Foreman & Main Office alike.
• Point of Contact for funeral directors, monument companies, & families questions or concerns.
• Assist families with directions, sales paperwork, & general information.
• Prepare sales folders with necessary documents for families to receive.
• Assist with burial orders and foundation orders received from the main office.
• Review all funeral orders for Lead Foreman as to accuracy, and daily confirmations with funeral directors.
• Dispatch the appropriate foreman for customer assistance.
• Promote the Order of Christian Funerals to families and funeral directors.
• Organize & process accounts receivable, deposits, reports as requested by management.

• Must possess knowledge of Diocesan policies and guidelines
• Efficiency in entering data into computer accurately
• Ensure data integrity and maintain accurate records
• Ability to understand and follow written and verbal instructions
• Maintain good relations with customers and funeral directors
• Accounting/Bookkeeper skills with the ability to effectively work with Excel and cemetery database system.

• Office experience in organizing and optimizing procedures of maintaining files & records.
• Working experience with MS Office software & Windows-based data systems is essential.
• Accounting/Bookkeeper experience required to achieve an interview.

Reporting Relationships:
This position reports directly to:
Business Manager of Catholic Cemeteries