Operations Analyst

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Employee Benefits Operations Analyst to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team.

This is a hybrid position.

Responsibilities:

Research missing commissions, statements, producer commission questions, bonus allocations, and premium-posting discrepancies.

Maintain commission statement libraries and support accurate documentation and allocation of commission activity.

Support accounts receivable and billing activities, collections follow-up, identification of unlocated checks, ACH setup, audit questions, and other finance-related requests.

Coordinate with Finance and internal stakeholders to resolve discrepancies and maintain clear supporting records.

Support commission posting triage through Comulate, AMS, and Benefit Point.

Prepare recurring and ad hoc operational and financial reports, including renewal, expiration, revenue, premium-posting, on-account, and book-of-business information.

Research data inconsistencies and accounting-related questions across Benefit Point, Power BI, Comulate, and other internal reporting sources.

Complete system adjustments and data maintenance needed to improve report accuracy and operational visibility.

Operationalize practical tracking tools that communicate status, ownership, follow-up needs, and completion.

Complete Benefit Point and agency management system updates, account maintenance, and data corrections requested by the service team or identified through operational review.

Assist with data maintenance and user support in Benefit Point, Comulate, Power BI, Salesforce, Plan Sight, and other systems used by the Employee Benefits practice.

Coordinate system access, carrier-site access, and related administrative requests as assigned.

Provide responsive research and administrative support for producer, service team, corporate, and regional operational questions.

Document, maintain, and update standard operating procedures for assigned operational workflows at the direction of team leaders.

Identify recurring issues, handoff gaps, and opportunities to improve consistency, accuracy, and turnaround time.

Support the rollout of process changes, system updates, integrations, and regional initiatives by organizing tasks, timelines, communications, and follow-up.

Monitor assigned work and report progress, open items, and risks to the appropriate leadership or process owner.

Coordinate recurring office administration, including incoming mail, check deposits and routing, office supply requests, food orders, and support for events.

Support Employee Benefit-related mailings and distribution activities, including client materials, and promotional items.

Coordinate logistics for internal meetings, client events, open enrollment meetings, and other regional activities as needed.

Maintain organized inventories and distribution records for office materials, presentation supplies, and Hilb-branded items.

Serve as a central administrative point of contact for assigned office and regional operational requests, ensuring items are routed to the correct owner and followed through to completion.

Provide reception desk coverage as needed, including greeting office visitors and answering and routing incoming phone calls.

Support cross-departmental projects and action items, maintaining clear records of owners, due dates, and deliverables

Qualifications:

Minimum High School degree

Bachelor’…