Member Services Representative RI

Member Services Representative – RI

Core Development & Management

Base pay range: $16.00/hr – $17.00/hr

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, we create an environment where greatness can be achieved by empowering everyone to improve. We strive to create a positive community for all, empower all opportunities to create their own path for success, respect all regardless of background or experience, and pursue excellence in all we do.

• Exhibit a positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience to members, guests, and fellow team members.
• Proud of your work, punctual, reliable, and dependable.
• Handle all interactions with diplomacy and a genuine motivation for helping others.
• Act with integrity and with respect to everyone around you.
• Exhibit strong communication skills and an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Quick study with the ability to apply what you learn during online and hands‑on training.

As a Member Services Representative, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

• Greet members and guests as they enter and exit the club; assist with questions or concerns during check‑in.
• Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Achieve or exceed individual sales goals; contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Recovery Zone amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety or policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

• Communicates openly and effectively.
• Builds strong relationships.
• Fosters learning and growth.
• Drives continuous improvement.
• Champions CORE values.

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club.
• Continual communicating in person or on the phone.
• Must be able to lift up to 75 pounds.
• Occasional encounter with toxic chemicals.
• Frequent cleaning and sanitizing of equipment and facilities.
• Movement in various positions, including bending and twisting.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance history
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks

Entry level

Part‑time

Other

Wellness and Fitness Services