Float Senior Universal Banker

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cranston Branch Full Time Customer Service Rep Cranston Branch, Cranston, RI, US

Salary Range: $20.06 To $25.50 Annually

LOCATION:

Cranston Branch - Metro West Region

Under the direction of the Branch Manager, Universal Banker is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals.

It is an all-encompassing role which requires the associate to provide banking products and services to new and existing customers. This individual is also responsible for opening new accounts, assisting customers in processing banking transactions. Responds to customer inquiries by promptly answering questions, resolving routine problems, or referring our customers and new business to the appropriate service personnel. This position may also include additional duties such as opening the branch in the absence of their supervisor and can vary dependent upon the Branch needs.

Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities.

• Be the face of Bay Coast Bank, presenting a professional, friendly and helpful appearance with every interaction
• Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank’s problem resolutions procedures.
• Accurately processes various customer transactions.
• Leverages problem-solving and strong communication skills to resolve customer issues
• Adheres to the Customer Centric service standards
• Performs customer service and relationship development duties as required.
• Initiates contact with customers to ensure satisfaction.
• Responds to customer inquiries by quickly and courteously answering questions and helping to resolve customer issues/problems according to the Bank’s problem resolution procedures.
• Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer to new business to different areas of the bank, Bay Coast Insurance, Bay Coast Financial Services, Plimoth Investment Advisors, and Bay Coast Mortgage
• Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.
• Knows features and benefits of Bay Coast Bank products
• Evaluates customers’ needs by being consultative and encouraging discussion to offer Solutions.
• Engages in Relationship Development and Service activities and contributes directly to the success of the branch by recognizing and uncovering customer needs and matches them to the Bank’s products and services.
• Instructs and guides customers in the use of electronic products and services to ensure customers are well informed and comfortable using them.
• Uses basic relationship development techniques to deepen existing customer/prospect relationships.
• Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.
• Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.
• Serves as an active member of the…