Patient Scheduler; Temp-to-Perm

Patient Scheduler (Temp-to-Perm) – Rhode Island Medical Imaging

Full‑time, Monday‑Friday. Day shifts vary. Training will be completed on‑site in Cranston, RI. The position is benefit‑eligible.

• Handle telephone calls in a timely, courteous, and efficient manner when scheduling patients and responding to questions; provide excellent customer service.
• Understand and apply insurance pre‑authorization rules and RIMI policies regarding the scheduling of exams.
• Obtain correct demographic and insurance information when scheduling patient exams.
• Scan authorizations and communicate with the Authorization staff when necessary.
• Coordinate and communicate with the Radiologist and referring physician as required.
• Ensure that scheduling, patient account, insurance, and other related records are properly completed with the correct patient identification, statistical, and billing information.
• Contact patients to clarify information whenever required.
• Coordinate with and provide additional assistance to other personnel in areas outside primary areas of responsibility when possible or necessary.
• Complete patient satisfaction calls for a sample of patients as instructed.
• Ensure that all interactions are in compliance with HIPAA, federal, and state compliance regulations.
• Be available as scheduled to provide scheduling duties at specified times assigned.
• Ensure proper operation of equipment at all times and report any concerns to the Supervisor.
• Remain flexible and available to perform duties at specific times as scheduled, offering flexibility to ensure proper staffing coverage.
• Perform additional duties as assigned.

• Knowledge of health insurance requirements relating to pre‑authorization, eligibility, and out‑of‑pocket responsibilities.
• Strong interpersonal skills to interface effectively with patients, referring physicians, staff, the Radiologist, and employees.
• Organizational and analytical skills to compile and interpret data.
• Basic computer skills are required.

• Medical office experience and previous patient scheduling experience preferred.

• High school diploma or equivalent.

Prolonged periods of repetitive sitting and standing at a desk and working on a computer. Must be able to lift up to 15 pounds and perform all essential duties without restriction.

Best‑in‑class benefits for eligible employees including multi‑tiered health plans, flexible spending accounts, generous paid time off, a 401(k) plan with profit‑sharing component, uniform reimbursement, company “swag,” yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, student loan repayment program, and career development opportunities.